Last updated: 3 September 2026
These terms apply to purchases of goods from shop.themonoceros.co.uk.
The shop is operated by Jayne Watkins, a sole trader trading as Monoceros. In these terms, “we”, “us” and “our” mean Jayne Watkins trading as Monoceros.
You can contact us about your order or these terms using the following details:
Email: [email protected]
Business address: 33 Commercial Street, Senghenydd, Caerphilly CF83 4GY
Please read these terms before placing an order and keep a copy for your records.
The main features of each product, including its size, materials and design, are described on its product page. Please check these details before ordering.
Our leather journals are handmade, and natural variations in leather colour, grain and finish may occur. Colours may also appear slightly different depending on your screen.
These variations do not affect your rights if an item is faulty, not as described or otherwise fails to meet the standards required by law.
All prices are shown in pounds sterling (GBP). We are not VAT registered and do not charge VAT.
We currently offer free UK delivery on our Heritage Collection journals. Any applicable delivery charges for other products will be shown before you place your order.
Payment is taken at checkout using one of the payment methods displayed there. Please check your basket, delivery details and total carefully before completing your purchase.
Prices may change, but changes will not affect orders we have already accepted.
We currently deliver to UK addresses. Our Heritage Collection journals are dispatched directly by our UK supplier, Ancient Wisdom Dropship. Your purchase is from Monoceros, and we remain your point of contact for delivery enquiries and any problems with your order.
Delivery is usually within 5–9 working days of purchase. Working days are Monday to Friday, excluding bank holidays. Please allow extra time during busy periods, particularly October–December. These times are estimates.
If we become aware of a delay affecting your order, we will contact you. If your order has not arrived within the estimated timeframe, please email [email protected] so we can investigate.
Please also read our Delivery & Returns page for information about delivery, damaged items and change-of-mind returns.
You can cancel your order before delivery or within 14 days after receiving your goods, without giving a reason. To cancel, email [email protected] with a clear statement that you wish to cancel, ideally including your order number.
If you have received your goods, please send them back within 14 days of telling us you wish to cancel. Contact us for the return address and instructions. You are responsible for return postage when changing your mind.
We will refund you using your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If you cancel the entire order, we will also refund any standard delivery charge you paid.
You may inspect the goods as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
We are responsible for supplying goods that are of satisfactory quality, fit for purpose and as described. If your goods do not meet these requirements, you have legal rights which may include a refund, repair or replacement.
Please check your order on arrival and contact [email protected] immediately if anything is damaged, faulty or incorrect, ideally within 24 hours of delivery. Please include your order number, a description of the problem and, where possible, photographs of the goods and packaging.
This request for prompt reporting helps us investigate with our supplier and courier. It does not limit your statutory rights or prevent you from reporting a fault discovered later.
Where goods need to be returned because they are faulty, damaged on delivery or incorrect, we will cover reasonable return postage costs. Please contact us to arrange the return.
Your rights against us do not depend on our supplier accepting a claim or reimbursing us.
If you have a question or complaint about your order, please email [email protected] or write to the business address shown at the top of these terms.
Please include your order number, if available, and explain the issue and the outcome you would like. We will investigate and respond as soon as reasonably possible. If we need further information or time, we will let you know.
Nothing in these terms limits your statutory consumer rights.
You may use the form below to cancel your order, but you do not have to. A clear statement by email or post is sufficient.
Complete and return this form only if you wish to cancel the contract.
To: Jayne Watkins trading as Monoceros
Address: 33 Commercial Street, Senghenydd, Caerphilly CF83 4GY
Email:[email protected]
I/We () hereby give notice that I/We () cancel my/our (*) contract of sale of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.